Customer Service Agent


Malmö, Skåne, Sweden

Full time

Customer Success


Nov 17

Eletive 💜

Back in 2014, two engineers and one psychologist all agreed that something was broken in the way most organizations work with employee engagement and performance and they strongly felt there was a better way to do things. Fast forward to today, Eletive is an intelligent People Success Platform that helps organizations measure and increase engagement and build workplaces where people thrive.

We are currently on a scale-up journey with ambitious global growth plans – and this is where you come into the picture! This opportunity allows you to influence and impact the journey ahead and be part of an international expansion. But most importantly, be a part of our big mission to increase well-being in workplaces worldwide!

So what is the role about? 👨‍👩‍👧‍👦

We are looking for a Customer Service Agent to join our Customer Experience team. In this role, you'll play a key part in Eletive’s mission by ensuring our customers can make the most of our product. You'll be their guiding light, providing a positive experience and helping them get back to work quickly through various support channels. Moreover, you'll be instrumental in supporting our smaller customers during their onboarding and throughout their customer journey. Tasks include but are not limited to:

  • Maintain Product Knowledge:Stay updated on Eletive products and services to provide informed support to our customers.
  • Ensure Compliance and Resolution:Act as the central point of contact for product-related issues, ensure compliance, and see customer issues through to resolution.
  • Improve Customer Experience:Provide step-by-step guidelines for issue resolution, actively listen to customers, and offer support and advice for product use best practices.
  • Knowledge Sharing and Process Improvement: Assist in improving internal processes, share knowledge within and across teams, and help develop and improve processes across different teams.
  • Data Transparency and Onboarding: Maintain customer data transparency in the CRM system, onboard customers, and ensure a reasonable time to value for smaller customers.

To thrive in the role we believe that you...🌟

  • Hold a bachelor's or master's degree in a relevant program, or have experience in Customer Service/Technical support.
  • Have great communication skills, promoting effective and positive interactions with customers and colleagues.
  • Are highly customer-centric and service-minded, and have the ability to make customers feel valued and prioritized.
  • Are comfortable with having many ongoing simultaneous projects.
  • Are responsive and open to feedback and embrace it as a tool for growth.
  • Possess strong analytical and problem-solving skills.
  • Are structured and organized and pay great attention to detail.
  • Are a Team player and recognize the importance of collaboration and contribute positively to the team's success.
  • Express yourself fluently in English and Swedish.
  • Hold a valid work permit in Sweden or EU citizenship.

Some nice things for our employees 💜

At Eletive we have a lot of fun together and there are many opportunities to socialize and get to know the team. We eat A LOT of fika, we have Friday Breakfasts, kickoffs, afterworks and more. We speak many languages but we all unite in English in our meetings and internal communication. Your future colleagues all have different backgrounds and interests; they are foodies, animal lovers, hikers, golfers, music lovers and a lot more!! But we all gather in one common point: We all want to feel engaged and thriving everyday at work.

Our newly renovated office is located in central Malmö, only 3 minutes from the central station. We have a large rooftop terrace, a play area and for the ones that can’t get enough of doing workouts we also have a workout-station in our office.

We work in hybrid-remote teams, you get flexible work hours, six weeks vacation, insurance package, wellness grant, two weeks a year working fully remote from anywhere, and there are always snacks in the kitchen for when you get the munchies.

We can't wait to meet you! 🙏

We recruit continuously, so don’t wait – send us your application right away!
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Get in touch – we'd love to get to know you!  

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