2nd Line Support

Oneflow

Stockholm, Stockholm, Sweden Hybrid remote

Full time

Customer Success

Jul 7

Oneflow is a rapidly growing tech scale-up located in the heart of Stockholm, Sweden. We have created a platform that automates the entire contract process from start to finish, all in one place. Turning clunky, static contracts into helpful, truly digital contracts that feel like magic.

What you will do

You will be responsible for coordinating and solving technical questions and issues coming from our customers regarding our platform, integrations and interfaces. You will maintain and improve processes and workflows, which will make our products and help centre more stable. You’ll also monitor and proactively solve problems before they occur. Go you! 

You will be an active part of the Customer Support team in a fast-growing startup where your opinions and passions will have a huge impact. Got a new idea about something? A better way of working? Or just tips on how to improve? Your voice will be heard and projected. Come and change the way we work! 

This is an excellent opportunity with diverse development possibilities for your personal growth. No one knows our product better than you! 

Who you are

You have a curious mind and are keen to learn. Your superpowers are having a good understanding of web based systems and the ability to communicate technical problems to non technical people. It’s necessary to know the basics of software development and working agile but you don’t need to be an expert. You also have experience of customer facing support and strive to provide the best possible customer experience. You work well both in teams and independently.

Your skills: 

  • Excellent communicator - written and spoken Swedish and English is mandatory for this position
  • Service minded and a ”customer comes first” mentality
  • Good knowledge of web based systems and APIs
  • Ability to learn and adapt quickly to new technologies and our tech environment 
  • You possess the ability to structure and analyse information
  • You are a strong problem solver and know how to systematically solve issues with a customer-focused mindset

What’s in it for you?

This role is perfect for a tech specialist looking to advance their career. It’s a role where you solve issues for customers, hands on, in close collaboration with our 1st and 3rd line support. You’ll work with passionate people keen on sharing their knowledge and give advice when needed. Grow your insights and take your skills to the next level!

The team

You will be working as our 2nd Line Tech Support as part of our Customer Support Team, and collaborate closely with our developers who create and maintain integrations towards external CRM systems, as well as support our customers and partners to integrate towards us. We are a self-organising team that likes to discuss how to approach and break down problems together and value data-driven decisions. We want each person in our team to feel a strong sense of ownership and that their work really matters.

Come work with us

At Oneflow we welcome everyone and we do our recruitment based on competencies. If you feel the above description seems like a good fit for you - we would love to hear from you! Get in touch to start a journey you won’t forget!

Our recruitment process starts with Grace from the People & Culture team. After her interview, you will complete a personality and logic test set by our partner Alva Labs, and then complete an assignment which will showcase a sample of your work. Finally, you’ll meet with Oliver (Client solutions manager) and Sherin (Head of Customer Support) to discuss your case and ask any final questions. 

Apply by submitting your resume and personal letter telling us more about why the role is interesting and why you would be a good fit. We will get back to you as soon as possible!


Visit our website for more information about our product and Oneflow. Visit our blog for more information about our culture and future colleagues 💜

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Oneflow

Truly digital contracts that feel like magic

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