Technical Customer Success Manager

Dear Lucy

Espoo, Uusimaa, Finland Hybrid remote

Full time

Customer Success

Aug 17

We're looking for a Technical Customer Success Manager to join our team!

Dear Lucy operates in global markets with a product led growth model. Our customer focus is currently on scaling SaaS companies running on Salesforce, HubSpot and Pipedrive. We amaze our customers with a top-notch sales insights solution and help them solve their sales reporting, forecasting and goal visualisation needs with the support of our highly professional services teams.

As a Technical Customer Success Manager, you're responsible for implementing Dear Lucy for our customers, and you will act as their go-to-person for advice and support throughout the customer lifecycle. You will be working with the brightest C-level Executives around the world and are able to combine the roles of a consultant, project manager and account manager all-in-one. You will be a key member of our team in helping our customers succeed with Dear Lucy.

At Dear Lucy, we scale our business in a smart, data-driven and fast-paced way. We are looking for a colleague with a highly positive "can do" attitude and strong focus on delivering exceptional customer solutions, and the ability to work closely with colleagues in tech team and sales. We are looking for an inspired team player to help us develop Dear Lucy into a world-leader.

Core responsibilities for the role

  • Implement and onboard our customers to make sure they succeed in adopting Dear Lucy as key part of their sales management process
  • Build and maintain relationships with our customers and continuously work to improve their experience of Dear Lucy
  • Assist our sales team and international partners as a product expert

What You Bring to the Table 

  • 3+ years of experience from B2B software implementations
  • Experience with SQL (or similar), Data Analytics and/or Business Intelligence
  • Analytical mindset and passion for solving technical challenges
  • Outstanding consultation and communication skills
  • Strong project management skills
  • Fluency in English

Bonus Points for

  • Working in customer facing roles at a high growth SaaS company
  • Experience within sales analytics, sales operations, business intelligence or equivalent field
  • Familiarity with CRMs and/or Salesforce, HubSpot and/or Pipedrive ecosystems

At Dear Lucy, you get to

  • Meet the brightest C-level executives and revenue operations teams across the globe
  • Enjoy the power of product led growth and product excellence
  • Work together with our passionate, world-class team to build an amazing company

About the location

We’re headquartered in Espoo, Finland and we’d like you to join our in-office team in Keilaniemi.

Does this sound like you? 🤩

Brilliant! We cannot wait to learn more about you. Simply hit "Apply" to connect with us.

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