Onboarding Manager

AlexisHR

Stockholm, Stockholm, Sweden

Full time

Customer Success

Aug 26

Alexis - the helper of People


Alexis is a People Operations & Analytics Platform, founded in Sweden by HR- and Tech entrepreneurs, and today used by some of the best scale-ups in Europe!

Our vision is to become the most loved people platform by employees. Alexis changes the way SMBs deal with their people administration and people processes, by making it effortless, simple, and quick. By doing so, we also enable companies to create a better workplace and an extraordinary employee experience.


⭐️ About the role

Are you interested in bringing your technical and customer service skills to take part in an HR-tech startup with high ambitions, expansion plans, and possibilities?


We are looking for a highly skilled onboarding and implementation manager to help our users get started with AlexisHR. In this role, you will demonstrate how AlexisHR work, help companies get going with all of AlexisHR different features, set up their required integrations and answer questions relating to the onboarding process. All this in company with the Customer Success & Support team, to deliver a real wow journey!


You will work in tight collaboration with the rest of the Customer Success & Support team, but also the Sales team, which will hand over new customers once they are ready.  Since this is a new role your role might encompass more cross-functional collaboration as we continue to grow. We're an ambitious group of people that loves to share, learn and grow together.


👉 About you

Knowledge & Experience

  • Previous experience from onboarding/implementation in a B2B SaaS. Ideally, you also have experience working in the HR Tech or Fintech industry, but that's not a must.
  • You've probably worked with high touch service/implementation in some form and experienced implementation of tech touch to accelerate growth.
  • Comfortable and experienced working with integrations in any capacity or form (check out our growing integration page for current systems integrated to AlexisHR to understand why).
  • You communicate with key stakeholders with ease, both verbally and in text.
  • Sometimes things can get technical so experience with common technical terminology is a major plus ("RESTful API", "Single Sign-on", "IdP" are some of the words used by us every day).
  • Fluent in English and Swedish. Don't be shy if you know even more languages, since we are entering new markets, extra languages can be a big plus!

Mindset

  • Strong organizational skills, giving amazing customer service and a fast-paced environment make you tick!
  • Accept that things aren't always perfect and don't mind deep-diving into repetitive tasks to make them a thing of the past!
  • Takes ownership and responsibility for your contribution and impact on both business & people.

 

💪 About what you get

At Alexis, you will get an inclusive and open-minded workplace with coworkers across the world. We promise to provide high autonomy, fantastic people, and many development opportunities. We are a diverse group of people, embracing an open and transparent workplace.

We believe in our people, and rather than focusing on control, we focus on development and results. We do share some beliefs to create a trustful and learning culture. Whether you want to work from your couch at home or sit with your colleagues, we are all about flexibility. Depending on role and function, we practice a mix of remote and hybrid remote.

We will hook you up with the latest tech gear, a competitive salary, flexible working hours and location, wellness & health allowance and other nice stuff. But most important - let's grow together!

🤝 The hiring process

The hiring process is a two-way street. It's just as important that you get a chance to know us better, as it is that we get to know you. We're building a diverse team whose skills balance and complement one another.

Let us know if you’re interested, apply directly with your phone without a resume if you wish. You can link to your LinkedIn page or similar.

The recruitment process will typically include about three to four deep interviews and psychometric tests in order to get to know you as a person and get an understanding of your experience and skillset.

We look forward to hearing from you!

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AlexisHR

The helper of People

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