Relationship Manager


Toronto, Ontario, Canada

Full time



Feb 16

Mentimeter’s vision is to transform presentations and meetings into fun and interactive experiences by making it easy to listen and to be heard. We believe in giving everyone a voice, in every meeting and presentation. We are building a modern, friendly, and diverse product-first tech company with HQ based in Stockholm and now, we are looking for a Relationship Manager (RM) to join our team in our brand new office in Toronto, Canada.

As a Relationship Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our customers.

We expect you to have high energy, an entrepreneurial tempo with the main focus on commercial initiatives to drive revenue growth among our Enterprise customers. We are looking for someone who can create long-term and strategic relationships with customers from all over the world.

We use the theory of Predictable Revenue, and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. Sales are currently growing over 10% per month and you will be the driving force to accelerate that growth even further.

Responsibilities for the role:

  • Full commercial ownership of our current enterprise customers
  • Build long-term, strategic relationships with customers all over the world
  • Drive revenue growth by building a strong pipeline, while serving as a trusted adviser to our customers
  • Manage a continuous pipeline for new expansion and up-sell opportunities
  • Ownership of renewals of ongoing agreements in order to prevent churn
  • Ability to assess business opportunities and use data in order to support decision-making towards customers
  • Develop a strategy for best-in-class scalable customer expansion and customer success
  • Collaborate together with Customer Success Managers on strategic enterprise customers in addition to working with other sales roles on a day to day basis
  • Work closely with the marketing and product team by serving as the voice of your customers as well as listening to the market needs

Responsibilities not included in the role:

  • Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well)
  • Closing new customer contracts (Account Executives does that)
  • Day-to-day technical support (We have minimal support, and a support specialist is responsible for this)

Resources we have to support you:

  • World-class lead-generation from the Marketing and Product teams
  • Marketing and Sales team to support in analysis and tactics
  • Sales Development Representatives to support in lead qualification
  • Sales Operation function
  • Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)

Compensation model:

We strongly believe in the power of together, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team.

Skills Needed: 

Must-haves for the role:

  • Experience of 1-2+ years with high volume / transactional sales working with a CRM platform
  • Ability to assess business opportunities and use data to make informed decisions and persuade others
  • Passion for building long-term relationships as well as driving commercial initiatives with customers
  • Knowledge of software contract terms and conditions with the ability to create fair transactions
  • Strong negotiation, pipeline and forecasting skills
  • Ability to manage a large number of customers simultaneously while positioning company products against direct and indirect competitors
  • You are required to have professional-level English (we sell to 150+ countries today)
  • Excellent communication skills
  • Legally eligible to work in Toronto, Canada.

It's a bonus if you have :

  • Experience in selling SaaS
  • Bachelor or masters degree (field not important)

Please note that this position is located onsite at our Toronto Office, with starting date being flexible yet ideally as soon as possible.

The recruitment process consists of:

  • Personality test and logical ability test
  • Introduction Interview
  • Business Case
  • Competence Interview
  • Culture Interview

Mentimeter is committed to providing accommodations throughout the recruitment, assessment and selection processes in accordance with the Accessibility for Ontarians with Disability Act and the Human Rights Code. If you require accommodations during the application and hiring processes, please notify us and we will work with you on suitable accommodation(s), to the point of undue hardship.

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Job Benefits: 
  • Access to a personal leadership coach
  • Private healthcare insurance
  • Wellness allowance 5000 sek/year
  • Individual budget for professional development
  • Private pension matching ITP-level
  • 1 month (optional) relocation trip in Europe/year
  • Attractive insurance package
  • 30 days of paid vacation per year
  • A diverse, modern and inclusive work environment
  • 5 weeks paid vacation
  • Access to a personal leadership coach
  • Individual budget for professional development
  • Pension plan
  • Wellness allowance CAD 700/year
  • 1 month (optional) relocation trip per year
  • RRSP matching

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