Technical Customer Support

Voyado

Lund, Skåne, Sweden Hybrid remote

Full time

Engineering

Dec 6

Voyado is a fast-growing company that operates and develops a data-driven SaaS platform within Marketing Automation, CRM, Loyalty and Product Discovery. We are the leading tool for retail and eCommerce companies that want to personalize communication and customer experiences.

Our mission is to deliver a best-of-breed product that matches every customer’s need. In December 2021, Apptus joined forces with Voyado. This means that we now are a company of 200+ colleagues on an exciting journey together! Voyado’s portfolio now also contents the intelligent software, Voyado Elevate, that maps, analyzes and learns from the visitor's behavior in real time, which allows the e-tailer to present relevant products and offers, adapted to each individual. 

If you are ready for your next adventure and want to join our team on our expansion throughout Europe and have an interest in customer care, eCommerce, retail, and tech - keep reading!

About the role

As Support Engineer, you will work with technical customer support and get the opportunity to learn and understand our product, Voyado Elevate. You will regularly engage with other colleagues in engineering, services, and sales, so that you will be able to handle support requests.

Tasks may include, but are not limited to:

  • Provide Technical Customer service through monitoring and responding to case-handling
  • Issue Tracking and oversee Customer Service improvements
  • Write Support Documentation, such as manuals, resolution steps, training materials, and technical support FAQ’s
  • Monitoring and troubleshooting - every day you as a Support Engineer will handle technical support to ensure issues are recorded, tracked, and follows ups are done in a timely manner

 So, who are you?  

To thrive in the position of Technical Customer Support, we see that you have experience from working with technical customer support, have curiosity for technical issues and enjoy problem solving. 

It would be beneficial if you have handled different file formats, such as XML or JSON as well as, basic knowledge in bash scripting or Python, along with Linux command line

Furthermore, you know the importance of technical documenting and to be structured. Due to that you will work with different stake holders, you are not afraid of taking decisions or initiatives. You have an analytical mind and great communication skills in Swedish and English. 

Ready to join the team? 

Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We´d love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application! 

 Additional information 

As part of our recruitment process we conduct a background check on the final candidate. We use background checks from Scandinavian Recruitment IntelligenceHere you can read more about how a background check is done. 

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Voyado

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