Senior Customer Success Manager (DACH)

We are currently looking for an Senior Customer Success Manager to strengthen our DACH-team. If you speak German and want to be responsible to ensure the long-term success of our biggest and most strategic enterprise customers in this region, continue reading below.

Mentimeter has grown fast within the larger Enterprise customer segment in the past years. Today, Mentimeter has more than 1000 Enterprise customers, out of which 400 of them are managed by Customer Success Managers. With this growth, we have seen an increasing demand for organizations to roll out Mentimeter on a wider scale. This has led to an internal need of strategically developing partnerships with- and supporting some of our largest Enterprise customers.

What You’ll Do

• Manage a book of 20-30 Key Accounts with full responsibility for driving successful adoption and usage
• Understand customer needs and business objectives deeply in order to provide the best fitted onboarding, roll-out, reporting and continuous training solutions
• Help your customers develop successful onboarding, roll-out and training strategies by working closely with C-level stakeholders and key influencers in various departments/teams/regions
• Act as an expert of Mentimeter towards the customer in order to provide best and most suited advice for usage
• Work closely with our Senior Relationship Manager to set and implement strategies for expanding your logos
• Help the Senior Relationship Manager ensure retention and growth of your customers by proactively seeking ways to increase adoption and usage and prove the value of Mentimeter
• Act as a bridge between sales, product and business development to proactively seek improvement of our Enterprise offering and be the voice of your customers
• Act as an internal expert through sharing knowledge and learnings with the organization and assist the rest of the sales team in high level discussions with potential customers
• Develop customer success strategies and best practices
• Work across the different customer segments in which strategic potential has been identified.

Skills Needed: 

Who You Are

We believe you have 3-5 years working as a Customer Success Manager in which you have gained the following skills:

• Communication & Stakeholder Management
• Fluent in German and English
• Proven track record in successfully addressing C-suite executives with a structured and proactive approach to drive continuous dialogues
• Strong presentation skills
• Strong technical knowledge in order to independently drive discussions with customers around SSO or other security related enquiries and to provide the right support accordingly
• Proven record of developing and implementing product offerings according to customer needs
• Ability to structure your work, prioritize tasks and coordinate internal resources
• Excellent data knowledge and strong data-drivenness
• Customer and market expertise
• Both German and English speaking

Nice to have

• Experience in SaaS
• Bachelor or master’s degree in any field

Not required:

• You don’t have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 30 different nationalities!)

Responsibilities not included in the role:

• Day-to-day support (We have minimal support, and a support specialist is responsible for this)

More about Mentimeter
Mentimeter is a fast-growing, inclusive and profitable company built by engineers. Back in 2014, we felt that boring and inefficient meetings had to go, so we decided to create a platform to change this. Seven years later, Mentimeter is recognized as the fastest-growing Swedish startup, with over 200 million users and customers from over 200 countries; the journey has just begun.

Compensation model:
We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. Read more about our benefits & perks here.

Our core principles and basis for our culture:

• Inclusiveness - transparency, equality and diversity
• Work smart - good enough, but know when to excel
• Professionalism - "the consultant mindset"
• Be humble to other people’s work
• Have fun

To learn a bit more about our team and who we are, make sure to visit our team page.

Our recruitment process consists of:

1. Introduction interview
Get to know us better and introduce yourself further.

2. Case/test
Show your skills by conducting a technical test.

3. Competence interview
Meet the team and dive deeper into your background and knowledge.

4. Culture interview
Discuss our company culture and core values.

We at Mentimeter believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

• Access to a personal leadership coach
• Private healthcare insurance
• Wellness allowance 5000 sek/year
• Individual budget for professional development
• Private pension matching ITP-level
• 1 month (optional) relocation trip in Europe/year
• Attractive insurance package
• 30 days of paid vacation per year
• A diverse, modern and inclusive work environment
• 5 weeks paid vacation
• Access to a personal leadership coach
• Individual budget for professional development
• Pension plan
• Wellness allowance CAD 700/year
• 1 month (optional) relocation trip per year
• RRSP matching