Head of Customer Success
Alexis - the helper of People
Alexis is an HR platform founded in Sweden by tech and HR entrepreneurs and used by some of the best scale-ups in Europe today! Alexis is changing the way small and medium businesses handle their people processes and people administration by making it effortless, simple and fast. In this way, we enable companies to create a better workplace and an exceptional employee experience. Our vision is to become the most loved people platform by employees.
About the role
Alexis means "the helper of people" and with our HR platform we help other companies to take care of their most valuable asset: their employees, from onboarding to the entire employee journey. As Head of Customer Success, your responsibilities include leading the Customer Success function and team to excellence, ensuring we are a trusted advisor to our customers, driving commercial growth, and playing a central role in defining our Customer Success strategy and operating model.
Examples of what you’ll be doing:
Define the customer lifecycle, customer success strategy, and optimal operating model, and execute those.
Identify opportunities to improve the customer experience continuously.
Drive new business growth, reduce churn, increase ARR and drive the transformation towards commercial excellence in close collaboration with sales.
Identify relevant objectives such as goals, key results, tasks, and KPIs that support the overall business strategy.
Drive product adoption and optimize the customer experience.
Lead and daily coach our fantastic Customer Success team!
We operate after a hybrid remote working model, with 2-3 days at the office. The office is beautifully located at Münchenbryggeriet in Stockholm. You will be reporting directly to the CEO.
Experience from working at a customer success function at a SaaS company.
Experience in leading a customer success team, or closely related commercial team.
Proven track record of driving customer satisfaction, business growth and transformation in a data-driven way.
You communicate fluently in English
We consider it a merit if you also have experience of:
Working at a startup/scale-up in a growth phase
The HR tech scene
To be successful in this role, we believe you are a person who likes to drive change and solve problems. You see opportunities where others may see obstacles. Aside from being analytical and good at solving problems, it is equally important that you have excellent communication skills and can influence others. Being great at context-switching, working both operationally and strategically, is also essential. You are a comfortable leader, great at supporting, developing and encouraging your colleagues!
What you will get
At Alexis, you will get an inclusive and open-minded workplace. We are a diverse group committed to an open and transparent workplace. We promise you a high level of autonomy, fantastic colleagues, and a collaborative and learning culture. We believe in our people and focus on development and results rather than control.
We are all about flexibility in life and practice a hybrid work model. In some positions, we can offer full-remote work. Moreover, we offer the latest technology equipment, a competitive salary, pension, wellness and health benefits, and a Friday breakfast to summarize the week. On the days you do spend at the office, you will find yourself at Münchenbryggeriet at Söder mälarstand in Stockholm. A fantastic place right beside the water and with the city hall in view.
The hiring process
The hiring process is a two-way street. It's as important for you to get to know us better as it is for us to get to know you. We are building a diverse team whose skills complement and balance each other.
Let us know if you are interested and apply directly with your phone, without a resume, if you'd like. You can provide a link to your LinkedIn page or similar. The hiring process typically includes two-three in-depth interviews and psychometric testing to get to know you and understand your experience and skills.
We look forward to hearing from you!
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The helper of People