Client Success & Onboarding Specialist


London, England, United Kingdom Hybrid remote

Full time

£25-30k (annually)

Customer Success


Jun 20

This job is no longer accepting applications.

Our global mission statement:

From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we’ve not only transformed our own services and offerings, but we’ve transformed the business operations of thousands of service companies who rely on our software every day.

Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.

Our department mission statement:

This role sits in the Client Operation’s team, where we focus on creating long-lasting, positive relationships with our clients. Our online reviews regularly reference the service and success team as a primary reason why Commusoft is a leading SaaS provider.

The Client Success and Onboarding Specialist is at the heart of this team - providing on-going training, 1-2-1 assistance and onboarding to our clients; ensuring our clients can use Commusoft to its full potential and ultimately are happy with our product.

Inclusion and belonging at Commusoft:

Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.

We are looking for:

An excellent communicator with experience providing software/SaaS product training to multiple clients. You will have experience providing exceptional customer service with a consultative approach and a positive can-do attitude.

We are looking for a collaborative individual who has a thirst to learn and develop within our growing team. What you’ll do:

  • Provide structured training to new and existing clients
  • Onboard new clients onto the product
  • Establish relationship as a trusted and strategic advisor to clients
  • Create training and educational materials to add to our knowledge base
  • Manage schedules for training
  • Promote the value of the Commusoft product and its features
  • Review clients’ customer journeys
  • Use a consultative approach to help clients overcome issues and achieve their goals

Your skills, behaviours and values:

  • Software/SAAS product: You’ve provided client training and onboarding for a Software or SAAS product for 1-2 years
  • Excellent communication: With clients and colleagues across the globe, it’s important to have excellent verbal and written skills and show interest and empathy in the people you interact with
  • Technically savvy and inquisitive: our product is evolving. We are looking for someone who is keen to learn, use and understand all the product’s features so that our customers can get the best from our software
  • Exceptional: You’re committed to showing up each day as the best version of yourself as well as being the best customer service advocate you can be
  • Open: To new ways of working, learning and creating the best possible environment for you, your clients and your team members


  • £25-30,000 basic salary
  • 23 holiday days (plus UK bank holidays)
  • £50 monthly gym contribution
  • Pension contribution
  • Free snacks at our brand new modern workspace next to Elephant & Castle station
  • Hybrid working model (10 days per month in the office - however during the 6 month probation period, our employees work full-time in the office)
  • Inclusion policies for all

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Providing world-class customer journeys for the field services industry